Our goal at Childhood Bliss Customer Care is to provide you with the highest quality of service. You can reach us by phone 877-372-BABY (toll free) or email care@childhoodbliss.com. We Ship to USA, Canada, UK, Australia, and New Zealand.

Shipping Information

Standard Delivery Charges within the United States

Express Shipping
For an extra charge of $13 we can arrange for rush delivery by United States Express Shipping to most destinations. (If we receive your order by 3 pm PST you'll receive your purchase in 2 days – excluding Sunday. If we receive your order on Sat or Sun, we will ship on Monday) ) Note: Express Shipping service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.

Next Day Delivery
For an extra charge of $24 we can arrange for Next Day Delivery by UPS to most destinations. We do our best to ship the order the same day it is placed. However, it can take up to one day to process. Note: UPS Next Day service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.

Most items are typically shipped United States Priority Mail.

Furniture/Large Items:
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted above. Shipping surcharges are noted on an item's product page and in your Shopping Cart

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery. PLEASE CLICK HERE TO READ IMPORTANT INFORMATION ABOUT RECEIVING FURNITURE FROM A DELIVERY TRUCK/TRUCKING COMPANY.

General Information
Most purchases are shipped from our Washington State warehouse via United States Priority Mail to arrive within 3 to 7 business days of receipt of the order. Business days are Monday through Friday, excluding Holidays. In the event of a delay, we will notify you by email. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states.

There is a $10.00 charge for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during checkout. Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee.

Standard Delivery Charges for Canada

Standard Delivery Charges for Overseas Orders

International Orders
Canadian orders are subject to duty fees and taxes. Both are the responsibility of the customer and must be paid when items are delivered. Contact your customs office for more information on duties, taxes, and restricted products. Please allow additional delivery time for these orders. Note: Free Shipping Offers do not apply to International Orders.

Canceling an Order
Orders are processed and shipped as soon as they are received and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 10% handling fee. If you need to cancel a custom made item, refer to the Custom Made Orders policy below.

Custom Made Orders
Items made to your specifications such as custom crib sets, personalized items, and furniture, require payment in full at the time that the order is placed. Because these items are hand-crafted to your specifications, we are not able to accept returns on these items. Custom orders may be canceled for a full refund within 72 hours of the order being placed. Please contact us at care@childhoodbliss.com to cancel a custom order. All sales become final after 14 days.

Availability

Some of our items are one-of-a-kind. Therefore, these particular items listed on our web site may be the only one available of its kind. We update our web site and product availability daily, but all of our items are sold on a first-come, first-serve basis.

Charges
On all standard orders, your account is only charged when your order actually ships. On custom made orders, your account is charged at the time the order is entered. You will always be clearly notified in advance of your charges via the shopping cart checkout screen or by email. We accept credit card payments from Visa, and Mastercard.

We are required, by law, to collect 7.9% sales tax on orders shipped within the state of Washington. Orders that ship outside of Washington State will not be charged tax.
All prices are in US Dollars.

Defective or Damaged Items
If you have received a product that you feel is defective or has been damaged in shipping, please contact us immediately via phone or email. Click here for helpful and important information on how to decline a furniture item/drop ship item that was damaged/potentially damaged during shipping.

Return Policy
If you are not completely satisfied with your purchase, Childhood Bliss will be happy to accept a return up to 14 days after you receive the item (see the following for exceptions). Items must be returned to Childhood Bliss in new, unused condition, and be in original packaging, with all tags attached. Returns must be post marked within 14 days of your receipt of the item(s). Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee. Shipping fees and gift wrap fees are non-refundable. For free shipping offers, shipping fees will be deducted from your refund. Shipping fees are calculated at 10% of your original order amount. Most of our products don't have restocking fees. Products that have restocking fees will be noted as such in their descriptions . The following items are non-returnable: items purchased on sale, custom made items, items from Truly Vintage Category, furniture, personal hygiene items, and personalized items. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s).

Exchanges
We process all exchanges as returns. Return the items you do not wish to keep and place a new order for the replacement items within 90 days.

Hassle-Free Return Procedure
To return an item, just use the three step procedure below. You don't need to contact us, but if you have any questions please don't hesitate to do so.